FAQ:
1. What insurance do you accept?

     A. We do NOT accept insurance. This mobile service is cash only (credit/debit/FSA/Venmo/Square)                payments otherwise known as self-pay.
2. Can I use insurance to pay for my prescription?
     A. You can use your preferred pharmacy and utilize your insurance to pay for medications.
3. Can I use my insurance to cover the  lab costs?
     A. The point of care tests (those that are used during the visit for rapid testing) are self pay.  Additional             labs may be covered by your insurance, but you will be required to pay for these services prior to                 ordering them.
4. Can you give me a prescription if I need one?
    A. If your condition warrants a prescription, one can be sent to your preferred pharmacy.
5. What if I have questions after the visit?
   
A. There is a patient portal you will have access to so that you can message the provider and access                your medical records.  You can always send a message via Facebook, Instagram, or email us if you're          having trouble.
6. Will I be provided a receipt?
    A. You will be provided a receipt for your payment.  You will also be provided a copy of the visit                          summary if requested.
7. What happens if I need to cancel my appointment?
    A. You can cancel prior to your appointment time online or by calling 262-425-0722.
8. Are you able to refill medications?
    A. Controlled substances will not be refilled.  Short-term refills can be given, based on circumstance.              Please inquire prior to booking. 
9. Can you see more than one person in the house/hotel?
    A.  As long as the members make an appointment and are over two years old, they can be seen.
10. Do you offer COIVD-19 testing or vaccines?
    A. Mobile Medical Services of Milwaukee has been approved as a Community Testing Partner for the               City of Milwaukee through DHS. We are currently offering Mobile PCR Covid testing. Mobile testing       costs $50 (this is for the mobile service only, no charges for the actual tests or processing).
         We are still available for private/group/event testing.  We can also test for Flu A&B with the PCR                   swabs!  Please check our social media for lists of places to get a COVID vaccine and additional                     information.

11. How will I know if your services are right for me?
    A. You can send a message on the contact page.
12. Will this visit be confidential? 
    A. All of your information is stored in a secure Electronic Heath Record that and is HIPAA compliant.  As           long as there is a private area or room to conduct the visit, your privacy will maintained.
13. How will I get my lab results?
    A. The provider will call you with results and a copy can be provided at your request or accessible                    through the patient portal.  You can also request that a copy of your results be mailed to you.
        If you received COVID testing at Dineen Park or through the community testing program (DHS),                    getting your COVID-19 tests results has never been easier, thanks to the Wisconsin Department of                Health Service’s free COVID-19 Results Line. Just call 866-419-6988 to get connected with a public              health professional and informed of your test results. The COVID-19 Results Line is open Monday -              Friday from 8 a.m. – 6 p.m

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